Refund policy

Returns and exchanges are offered within 30 days of your original purchase date. After that time, we cannot accept returns or exchanges. 

To be eligible for a return, your items must be returned in unused condition. It must also be in the original packaging.

Refunds:
Contact Lisbeth@lisbethstull.com for instructions on how to process returns/refunds. Once your return is received and inspected, we will send you an email to notify you that we have processed your return and refund, and a credit will automatically be applied to your credit card or original method of payment. Refunds usually show up on your statement within 1-2 billing cycles, depending on your bank.

Exchanges:
We offer exchanges for items only if they are defective, damaged, or unused. If you need to process an exchange send us an email at Lisbeth@lisbethstull.com to receive further instructions for a replacement.

Cancellations:
Once a subscription renewal has been processed, it cannot be canceled. Be sure to manage your subscription and pause or cancel before your next renewal date. Instructions on how to do this are noted in our FAQs, chat, and policies. We also email instructions to you on how to manage your account at the time of purchase.

Shipping:
You are responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item if it becomes lost in the mail and we cannot track it.